Privacy Policy

Your privacy is of utmost importance. This policy outlines how your personal data is collected, used, stored, and protected in compliance with data protection laws in Brazil (LGPD), the UK (UK GDPR), and Europe (GDPR).

1. Data Collection

• Personal data is collected during consultations, including session notes and any letters issued as part of your care. This information is essential for providing high-quality psychological services and ensuring continuity of care.

2. Data Use

• Your data is used exclusively to support the provision of psychological services. This includes maintaining accurate records of your sessions, correspondence, and documentation relevant to your care.

 

3. Booking System and Data Processing

For clients in the UK and Europe, the booking system is managed by GenderGP. GenderGP is responsible for the processing of personal data collected during the booking process. Please refer to GenderGP's privacy policy for more information on how your data is managed during booking.

4. Data Storage

• Session notes and related clinical documentation are securely stored for a minimum of 5 years after your last consultation, or longer if required by applicable professional and legal standards.

5. Data Sharing

• Your data will never be shared with third parties without your explicit consent, unless legally required to do so. Any external platforms used for booking or communication are fully compliant with relevant data protection regulations.

6. Data Protection

• Strong technical and organisational measures are in place to safeguard your data against unauthorised access, alteration, or loss. This includes encryption, secure backup systems, and strict access controls.

7. Your Rights

• You have the right to request access to, correction or deletion of your personal data, as well as to restrict or object to its processing. You may also request the transfer of your data to another service provider. To exercise these rights, please contact us using the email below.

8. Legal Compliance

• All data is handled in accordance with the principles of lawful, fair, and transparent processing as required by the LGPD, UK GDPR, and GDPR frameworks.

9. Breach Procedures

• In the unlikely event of a data breach, affected individuals and relevant authorities will be notified as required by law, and immediate steps will be taken to contain and address the issue.

10. Contact Information

• For any questions or concerns about your data, please contact us at contact@fedoralaroza.com.